Refund policy

Returns at a glance

• Bluebird apparel (tees, long sleeves, hoodies) is printed just for you when you order, so we can’t accept returns or exchanges for size or a change of mind. If something arrives damaged, misprinted or wrong, we’ll replace it free.
• Frostkit gear (gloves, goggles, face coverings, luggage and more) can be returned within 30 days of delivery.

Made-to-order apparel
Every bluebird piece is printed after you place your order. Please check the size chart on each product page before you buy. If your item arrives damaged, defective, misprinted or in the wrong size or style from what you ordered, email us within 30 days of delivery with a photo, and we’ll send a free replacement or a full refund. You won’t need to send anything back.

Frostkit gear returns

• Items must be unused, clean and in their original packaging.
• For hygiene reasons, face coverings (balaclavas, neck gaiters and ski masks) can only be returned unworn with tags or packaging intact, or if they arrived damaged or defective.
• You pay return shipping unless the item arrived damaged, defective or wrong.

How to start a return or report a problem
Email ryansocalca@gmail.com with your order number, the item, and what happened (include a photo for damaged, defective or wrong items). We’ll reply with next steps. Please don’t send anything back before you hear from us, because returns sent without instructions can’t be accepted.

Refunds
Once a return arrives and passes inspection, or once we’ve confirmed a problem from your photo, we’ll email you and refund your original payment method within 10 business days. Original shipping costs aren’t refunded unless the item was damaged, defective or wrong.